About Us

Puffin Clouds Limited is a family-owned and run online retail business that has been in operation since 2014. We pride ourselves on quality products, value for money and customer service.

Puffin Clouds specialises in selling quality electronic cigarettes and e-liquids. We stock premium quality branded products that include Purity, eVo, Dinner Lady, SMOK, Aspire, KangerTech, Limitless and many more. We aim to offer the highest quality products at very competitive prices. However, our service does not end with the simple supply of goods. We pride ourselves on quality customer service to ensure you have an excellent online shopping experience. Only that way will you come back time and time again and recommend our site to others.

Delivery

We offer FREE delivery on ALL UK ORDERS over £30.00, including the Scottish Highlands, Isles of Scotland, Northern Ireland, Isle Of Man, Scilly Isles, Channel Islands, Jersey and Guernsey.

Standard delivery items are usually despatched within 48 hours*, if the order is placed before 1pm. All delivery times stated are based on working days (Monday-Friday).
*please note, certain items are a 7 day delivery, please check individual items or call us on 01772 369 123 for more information.

If for any reason there’s a major delay with the expected delivery time, we’ll contact you and explain the situation.

Orders with a value over £30 qualify for FREE delivery in the UK and we may use either ‘Royal Mail First Class Signed For’ service which requires someone to be at the designated shipping address to receive the delivery or ‘Royal Mail First Class Tracked’.

When ordering from the Scottish Highlands, Northern Ireland and UK Islands please allow a couple of extra days for delivery. During times of peak seasonal demand (for example Valentine’s Day, Mother’s Day, Father’s Day, but especially Christmas) there may be a slight delay in the dispatch of your order, so please check our homepage for details and allow extra time for delivery.

Do you ship outside the UK?

In accordance with the EU Tobacco Products Directive (TPD) we currently ship to the following EEA Member States:

Denmark, France, Germany, Ireland, Malta, Netherlands, Norway and Sweden.

Email us for shipping costs to destinations outside those listed above. We are limited to which EU countries we can supply to based on TPD regulations and Cross Border Sales. Before contacting us for a delivery price, please check your country allows the cross border purchase of E-Cigarettes and E-Liquids. Details can be found on this UK Government Permitted Cross Border Sales Factsheet. Our online checkout system will not allow orders from countries not listed above so you will need to Contact Us first. You will be liable for any import duties levied by your country’s customs office in accordance with import from the UK.

Where is My Order?

Check Your Spam Folder – Ensure you can receive emails from sales@puffinclouds.co.uk and help@puffinclouds.co.uk.

We will always send you an email when we ship your order. This will contain a Royal Mail tracking code. If we can’t ship your order within 72 hours (working days) we will always notify you by email or phone – so again check your emails and spam folder.

Login to your account and check the status of your order.

If 3 working days have passed since you placed your order and you’ve heard nothing from us – email us at sales@puffinclouds.co.uk or call us on 01772 369123

Price Match Promise

We try our hardest to ensure we only sell an item at the best possible price. If you do find the same item being sold much cheaper elsewhere, then we offer a ‘Price Match Promise’. At Puffin Clouds, we promise to match the price of any item available on our website with the exact same item available elsewhere. For full details see Price Match Promise.

Other information

Help Using Our Site
Create a Puffin Clouds Account
Our Price Match Promise
Our Returns Policy
Our Privacy Policy
Our Terms & Conditions
Our Contact Details
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Puffin Clouds Aug 2017