Puffin Clouds Limited is a family-owned and run online retail business that has been in operation since 2014. We pride ourselves on quality products, value for money and customer service.
Puffin Clouds specialises in selling quality electronic cigarettes and e-liquids. We stock premium quality branded products that include Purity, Dinner Lady, SMOK, Aspire, KangerTech, Innokin and many more. We aim to offer the highest quality products at very competitive prices. However, our service does not end with the simple supply of goods. We pride ourselves on quality customer service to ensure you have an excellent online shopping experience. Only that way will you come back time and time again and recommend our site to others.
Delivery
We offer FREE delivery on ALL UK ORDERS over £50.00, including the Scottish Highlands, Isles of Scotland, Northern Ireland, Isle Of Man, Scilly Isles, Channel Islands, Jersey and Guernsey.
Standard delivery items are usually despatched within 48 hours*, if the order is placed before 2pm. All orders received after 2pm are classed as being received the following working day. All delivery times stated are based on working days (Monday-Friday).
*please note, certain items are a 7 day delivery, please check individual items or call us on 01772 369 123 for more information.
If for any reason there’s a major delay with the expected delivery time, we’ll contact you and explain the situation.
Orders with a value over £50 qualify for FREE delivery in the UK and we generally use’Royal Mail Tracked 48′.
When ordering from the Scottish Highlands, Northern Ireland and UK Islands please allow a couple of extra days for delivery. During times of peak seasonal demand (for example Valentine’s Day, Mother’s Day, Father’s Day, but especially Christmas) there may be a slight delay in the dispatch of your order, so please check our homepage for details and allow extra time for delivery.
Can I order/collect from you in person?
Unfortunately no. We are an online only retailer and all orders must be placed through our website.
Do you ship outside the UK?
Due to the EU Tobacco Products Directive (TPD) we no longer ship outside the United Kingdom.
Where is My Order?
Check Your Spam Folder – Ensure you can receive emails from sales@puffinclouds.co.uk and help@puffinclouds.co.uk.
We will always send you an email when we ship your order. This will contain a Royal Mail tracking code. If we can’t ship your order within 3working days we will always notify you by email or phone – so again check your emails and spam folder.
Login to your account and check the status of your order.
If 3 working days have passed since you placed your order and you’ve heard nothing from us – email us at sales@puffinclouds.co.uk or call us on 01772 369123
Other information
Help Using Our Site
Create a Puffin Clouds Account
Our Returns Policy
Our Privacy Policy
Our Terms & Conditions
Our Contact Details
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